IT Services

IT Service Management, with a personal touch!

CLOUD SERVICES

Cloud Enable your business and take advantage with elastic scalability and faster go to market capability from Google, Amazon, Oracle or Microsoft Cloud Platforms.

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DATA SERVICES

Transform your data to information with PTi’s Data Services. Our data experts will help you transform your data to information thru data analytics, big data &  data warehousing.

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INFRASTRUCTURE SERVICES

Need to upgrade your existing hardware? PTI’s offerings from Oracle, NetApp and EMC can provide a solution that scales and future proofs your IT needs.

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REMOTE SERVICES

PTi’s Global Support operations can assist at any level of your IT service management needs 24×7, 365 days a year.

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DELIVERY SERVICES

We can provide a scalable, rapidly deployable workforce at multiple locations with a single point of contact.

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TRAINING

Cloud Enable your business and take advantage with elastic scalability and faster go to market capability from Google, Amazon, Oracle or Microsoft Cloud Platforms.

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WHAT OUR IT SERVICES OFFER

PTi offers a broad range of IT Services that aim to accelerate your business strategy and deliver value.

With hundreds of successful implementations deployed across multi-vendor stacks of applications and platforms, we have proven experience in leveraging the latest technologies to develop effective enterprise solutions. Our services are widely used by organizations big and small in the high technology, industrial manufacturing, retail and distribution, financial services and more.

“As a Higher Education institution, Coast Community College supports over 60,000 students each year through our student management ERP environments.  PTi has proven to be a valued and trusted partner time and again. Their broad experience and thorough understanding of best practices to build and manage complex applications environments has led to the successful completion of our projects.”

— Ralph Looney, IT Director Coast Community College District

CLOUD SERVICES

Every innovative business requires a solid IT foundation in the cloud. Our cloud managed services provide you teams of experts that will help you maximize your cloud investment. Through 24×7 management of infrastructure and databases, cost and consumption optimization, performance and availability monitoring, and automation. PTi will identify ways to gain value from your cloud services, and what the cloud has to offer your business, through areas like automation and analytics.

When selecting a Cloud Service, it is important to understand which development style your business requires, and this may be different for each application need. You will find three main styles in the cloud that present consumption resources (cpu, storage, etc) and building blocks (code services) to your application developers, which are LIFT AND SHIFT, CLOUD NATIVE and LOW CODE. Understanding your cloud provider and how it may, or may not, align to future-proofing your organizations tooling is important. Cloud Enable your business and take advantage with elastic scalability and faster go to market capability from Google, Amazon, Oracle or Microsoft Cloud Platforms.___

PAAS

Move beyond traditional IT sizing and move your IT enablement to true consumption spend models with elastic-built applications that dynamically manage IT resources of compute, storage and network.

SAAS

PTI can help your deploy and develop your applications software as a service in hybrid cloud.  Looking to move to Oracle Fusion apps, in the cloud but not sure how to move from on-premise, to the cloud.  We can help.

DAAS

Deploy database workloads to elastic database-as-a-service without the need to spin up virtual machines, configure operating systems and scale out file system.  Data workloads optimized for database performance.   

IAAS

LIFT-AND-SHIFT existing business workloads across your enterprise to the Cloud.  With Amazon, Azure and Oracle Cloud solutions, we can find the right cloud design for your needs.

Excelerate your IT Projects!

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DATA SERVICES

Transform your data into information with PTi’s Data Services. Our data experts will help you transform your data into information through data analytics, big data, data warehousing across structured and unstructured data models.

ANALYTICS

Engaged to turn data into information, PTi’s competency as expert data modelers and data management is the first step to turn your data into information. Support for data transformational layers, to data analytic frameworks from Tableau, Oracle OBIEE, Oracle Cloud Analytics, Microsoft PowerBI, Cognos and other frameworks that are spearheading the thinking realms to turn data into information for your organization.

BIG DATA

Across Data Lakes of Non-Structured data with today’s latest NoSQL engines including Apache Spark, MongoDB, CouchDB, Hadoop and Cassandra, we can help design and deploy your largest scale data workloads that transform your big data, to processed information. With today’s cloud inititives and elastic storage and compute layers, we maintain focus on data content and accuracy.  PTi’s data teams will support and engage your data to scale.

DATA MANAGEMENT

Relational database systems from Oracle, IBM DB2, Microsoft SQL Server, PostgreSQL, MySQL are just a few environments we support to insure data availability, backup and recovery, data migrations and data quality protection services.

DATA WAREHOUSING

Data Warehousing and Data Marts? They are not dead.  Maybe not as big as their Big Data counterparts, but their purpose in design and data transformation still exist for certain applications.  We have not forgotten our data warehouse applications usage.

INFRASTRUCTURE SERVICES

If you need to upgrade your existing hardware, PTI’s offerings from Oracle, NetApp and EMC can provide solutions that scale and future-proof your IT needs.  PTi’s Global Support operations team can remotely manage your on-premise or cloud investments in compute and storage services from 24 x 7 x 365. This is one of the things we do best.

HOSTING

Not moving to the cloud? PTi can help you deploy to cost effective hosting environments with the benefits to CAPX/OPX financial cost controls. Or, we can move your Cloud, on premise with the same benefits to an external hosted cloud provided solution.

SECURITY

Extend your IT security team and technology investment. Whether planning a new security solution install or proactively protecting their company from advanced threats introduced by new communication, collaboration and mobility technologies, we have the expert resources to help.

SERVERS

Oracle’s Engineered Systems, X86 and SPARC servers can meet the demands of your most critical business workloads. Your Converged Infrastructure can be brought on premise, with virtualization to start business deployment of VM’s same day.

STORAGE

PTi can meet your on-premise storage needs, or those in the cloud with hybrid active storage from NetApp, Oracle and EMC.  Cloud infrastrcuture to Azure, Google Cloud and AWS can meet your application workloads.  We know, because we engineer and architect high transactional data systems.

VIRTUALIZATION

Hypervisor management and architecture has grown beyond the simple deployment of a couple VM’s. PTi’s awareness and expertise with VMWare and OracleVM Hypervisor scaling and workload management can insure your workload management can support your diverse business needs.

ASSESSMENT

Our Assessment programs can help provide planned benefits to your IT needs with virtualization, infrastructure, database, network and social management. Determine what actionable measures can be made in short term and what activities are providing hardships to your operational sustainability.

REMOTE SERVICE ADMINISTRATION

PTi’s Global Support operations can assist at any level of your IT service management needs 24×7, 365 days a year.  We have been managing client operational systems for over a decade now.  With assigned engienering teams, dual call support systems and single point of Enagement Management, our job is to make your job less stressful.

Full Life Cycle Management and SLA Support

Installations, upgrades, patching, migrations and root-cause analysis to operational environments.  We service and manage your environments with an SLA service model that meets your application needs.  Choose from 30sec response, or choose and assign an SLA to a non-production environment that only needs same day response.  Regardless, you pick, and you choose to insure the appropriate resources and responses are assigned to your configuration items (cmdb).

Application Support Services

Our support teams are experienced in complex applicationas from SAP, Oracle, JDE, Aldata, Warehouse Management, Siebel, Hyperion.  PTi’s application support teams can manage and integrate with your staff to meet your objectives.

Database  Support  Services

Our teams have managed transactional systems, warehouse logistics and custom database running Oracle, DB2, SQL Server, PostgreSQL, MySQL and NoSQL environments through full life-cycle management of deployment, patching, upgrades and migrations.

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Infrastructure Support Services

We support a number of client platforms including SuSE & Redhat Linux, AIX, Solaris, Oracle Enterprise Linux, CentOS, Debian and Windows compute platforms in virtualized and bare-metal configurations.

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Storage Support Services

Our storage engineers are here to be engaged as an extension to your IT support needs to complete our services alignments that allow our customers to focus on business thinking revenue generating targets.

DELIVERY SERVICES

Our Service Delivery is who we are and its what we do best!  Delivering on your projects as planned and scheduled.  We deliver your projects in some of the most difficult schedules to insure your business is not effected by the work required.  Projects are planned, coordinated and managed by PMP level engagement managers that manage the execution of our technical engineers.

Hybrid Delivery Capabilities

We can deliver our experts on-site to work with your staff, or we can engage with strong capabilities with one of our many remote engineering teams across the US or Internationally.

Dedicated Project Management

Every customer is assigned a dedicated Engaegment Manager that oversees all project delivery and technical engineers and scheduling.

Experienced and Certified Engineers

Our engineers maintain certifications and course trainings and applicable to your delivery needs.

Project Overview and ROI Metrics

We track our project planned and actual hours and insure we report on utilizations of all of our engagements.

Fixed Cost Pricing and Firm Budget Controls

Our tasks driven projects with planned deliverables are priced in fixed scope models.  We provide flexibility for T&M needs if and when you just need us to be avaiable on standby.

TRAINING

Having the right skill set and training in today’s dynamic world of information technology gives you an edge on the competition. PTi’s partnerships with leading vendors offers a wide variety of vendor training courses including Cisco, Citrix, HPE, IBM, Juniper, Veeam, VMware, and more. With Ingram Micro Training you will learn from industry experts as well as your global peers on the latest technologies including big data, cloud, security, networking, and mobility.

Success Starts Here

Choose from a portfolio of over 15,000 training courses from over 60 vendors. Integrated with IBM Authorized Global Training and HP ExpertOne Learning, training and courses and lead by certified instructors to bring innovation and the flexibility your training needs.

IN-DEMAND COURSES

Benefit from world-class training experience from the top IT vendors including Cisco, Cirtirx, HPE, IBM, Microsoft, Veeam and VMWare. With over 15,000 courses offered globally to meet your training needs.

GLOBAL TRAINING OPTIONS

Whether you are local or arbord, there is training available globally in over 100 convenient locations to git your training goals and schedule.

INDUSTRY EXPERTS

All training is delivered by recognized industry experts to fit all of your certification and skill competencies.

“Our focus is to transform our customers’ business through technology innovation. We take a holistic view of each customer, taking the time to understand their strategy as well as their culture, and then craft solutions that deliver tangible value to their business. Our service delivery model is standards-based, but we tailor our services to meet the specific needs of each of our customers, leading to a long-term partnerships as a trusted advisor.”

— Ken O’Neil, VP, Delivery Services