APPLICATION SUPPORT
End-User experience monitoring and support of your applications with PTI’s 24×7 Global Support.
DATABASE SUPPORT
PTi’s experts in database management will give you the consistent reliability that your database are able to meet your application workloads.
INFRASTRUCTURE SUPPORT
We will help guarantee your Infrastructure architecture can meet the ongoing and daily demands to serve your business.
Improve Business Operations While Reducing Costs and Increasing Responsiveness
Businesses going through rapid change, personnel turnover and acquisitions sometimes lose track of IT resources or fall behind in managing them. Poor management of IT infrastructure can quickly become costly to the business. With a large investment in IT infrastructure, it is critical to manage it carefully. You can enable your customers to mitigate risks, drive innovation and enable IT teams to become a service provider to the business with Remote System Administration (RSA). Help them unlock the potential of new technologies such as cloud, virtualization and mobility. RSA Services allow you to outsource the mundane tasks that your technicians don’t have time to do and ensure your customers see increased responsiveness and complete satisfaction in the services they receive.
Remote Services Overview
Gain full IT command with cost-effective, automation-powered, technology enabled managed services for monitoring, management, and operations of a full range of elements in the enterprise IT environment: servers, networks, storage, applications, virtualization, unified communication, VOIP, telco, desktops, mobility, data center, distributed computing, middleware, database, platforms, public cloud, private cloud, converged infrastructure and other hybrid IT.
MANAGED SERVICES
PTi’s complete Managed Services support can complement your IT service needs through full management including multi-tier operational support, 24×7 and 365 days a year.
REMOTE APPLICATION SERVICES
Our remote application services does not just manage status of up/down services, monitoring and instrumentation of application KPI’s can initiate root cause analysis of application performance and integration layers.
REMOTE DATABASE SERVICES
PTI’s remote database services is a great complement to extend online support services of Oracle, MySQL, SQL*Server, DB2 and other relational and non-structured database services.
REMOTE INFRASTRUCTURE SERVICES
PTI’s remote infrastructure services brings additional assurances to overall management through service resolution and management to infrastructure compute and storage layers.
What you get with PTi Remote Services Administration
1
24×7 Support
We support your global operations, from sunrise to sundown. No service blackout times for 24×7 support and we insure our coverage is consistent.
No Holidays, No Breaks,
No Sick Days!
2
Consistent Delivery Team
All relationships require consistency, and it’s our consistency that prevails. Each account is managed by a single Engagement Manager responsible for your satisfaction every day.
Year over year, you will work with the same engineers on your account.
3
Help Desk
Our Service Operations Help Desk is integrated into or proactive monitoring system so we know when things can go wrong, before they do.
ITIl Incident, Problem, Change and Configuration Management
4
Planned Pricing
Our fees are tailored to your specific needs. We price your services on our workload, not on how many servers and databases you have.
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No lock in contracts, Consistent monthly pricing!
Personal Touch Guarantee
PTi RSA is our flagship customer care services. With full life-cycle management and support, it is essential we provide service at the highest quality for all of our customers. Operations are managed through two call centers with our personal touch escalation guarantee, “If you want, call us directly any time of the day or night.”